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After the player reported a lack of communication from the casino, the team had attempted to follow up but did not receive a response from him. Consequently, the complaint had been rejected due to insufficient information to investigate further. The player from Portugal, a VIP level 2, struggled to withdraw his winnings of €7000 due to a limit of €1500 per week and €3000 per month. Despite attempts to increase his withdrawal limits, he received no justification or response from support, which led him to feel unfairly treated.

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However we advise you also check the requirements for any local license before registration as in more and more countries we deal with a special legal environment. SmokeAce Casino’s live dealer games bring the real-time casino experience right to you. The genuine gaming experience is incomparable, allowing players to feel as though they are at a physical casino, all from the comforts of home.

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• If it sounds too good…well, at least now we’ve both seen the real paperwork.
• Make sure to check your spam folder, as some email providers filter casino correspondence.

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Customer Support Information

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